FAQs
Frequently Asked Questions (FAQs)
1. How can I place an order?
You can place an order directly through the Adriana Lifestyle website by adding your preferred items to the cart and completing the checkout process. You can also place an order through our Facebook Messenger or contact our hotline during business hours.
☎️ Hotline: +880 1844-692600
◷ Business Hours: 10:00 AM – 7:00 PM (Saturday – Thursday)
2. What forms of payment do you accept?
We currently accept bKash and Cash on Delivery (COD).
Please note our advance payment requirements:
- Discounted Products: Advance payment is required for all discounted products, both inside and outside Dhaka City.
- Regular-Priced Products – Inside Dhaka City: Cash on Delivery (COD) is available.
- Regular-Priced Products – Outside Dhaka City: Advance payment is required to confirm the order.
The required advance amount may vary depending on the product and order value. Our customer support team will confirm the applicable amount before processing your order.
3. Can I make changes to my order after it has been placed?
Yes. If you need to make changes to your order, please contact our support team as soon as possible.
☎️ +880 1844-692600
✉️ support@adrianalifestyle.com
Once an order has been shipped, we may not be able to make changes to it.
4. How do I track my order?
Once your order has been shipped, you may receive a tracking number or delivery information from the courier company. You can use the provided tracking information to check the status of your delivery.
5. Do you offer international shipping?
No. Currently, Adriana Lifestyle does not offer international shipping.
6. Can I return an item?
No. We currently do not offer returns. However, eligible products can be exchanged according to our Exchange Policy.
7. How can I exchange an item?
If you need to exchange an eligible item, you must inform Adriana Lifestyle within 24 hours of receiving your order.
Once the exchange request is approved, the exchange process must be completed within 3 days.
Please contact our support team immediately if you need an exchange:
☎️ +880 1844-692600
✉️ support@adrianalifestyle.com
Exchange eligibility may depend on the condition of the product and our applicable Exchange Policy.
8. How long will it take to receive my order?
Most orders are shipped within 2–3 business days after the order is placed. Actual delivery time may vary depending on your location, courier service, product availability, and other circumstances.
9. Do you restock items that are out of stock?
Selected popular items may be restocked. If you are interested in an out-of-stock product, please contact our support team to check availability.
✉️ support@adrianalifestyle.com
10. How do I contact customer service?
Our customer support team is available during business hours.
☎️ Hotline & Support: +880 1844-692600
✉️ Email: support@adrianalifestyle.com
◷ Business Hours: 10:00 AM – 7:00 PM (Saturday – Thursday)
📍 Address:
Flat-B (Lift-1), House 766/A, Road 11, Avenue 6,
Mirpur DOHS, Dhaka, Bangladesh – 1216
11. Do you have a showroom or physical store?
We do not have a traditional showroom. However, Adriana Lifestyle has a Display Center in Mirpur DOHS, where customers are welcome to visit, view available products, and make purchases.
📍 Adriana Lifestyle Display Center:
Flat-B (Lift-1), House 766/A, Road 11, Avenue 6,
Mirpur DOHS, Dhaka, Bangladesh – 1216
◷ Visiting Hours: 10:00 AM – 7:00 PM (Saturday – Thursday)
You may contact us before visiting to confirm the availability of a specific product.
12. How do your sizes run?
Please refer to the Size Guide available on the relevant product page before placing your order.
If you need additional help choosing the correct size, you can contact us through Facebook Messenger or our support hotline.
13. Do you offer plus sizes?
No. Plus-size options aren't available for selected styles.
14. How do I care for my Adriana Lifestyle items?
Please follow the care instructions provided on the relevant product page or with the product. Proper care will help maintain the appearance and quality of your items.
15. Do you have a loyalty program?
Yes. We currently have a loyalty program.
16. Do you offer wholesale pricing?
Yes. Wholesale pricing is available for eligible bulk orders.
For wholesale inquiries, please contact:
✉️ support@adrianalifestyle.com
☎️ +880 1844-692600
Please provide the product name, required quantity, and other relevant details when making an inquiry.
17. Can I request a specific item that is not currently available on your website?
Yes. If you are looking for a particular item that is not currently available on our website, please contact us.
✉️ support@adrianalifestyle.com
We will check the availability or sourcing possibilities and assist you where possible.
18. Do you offer discounts or promotions?
Yes. Adriana Lifestyle may offer special discounts, promotional campaigns, and seasonal offers throughout the year. Follow our official channels and subscribe to our newsletter to stay updated.
19. How do I unsubscribe from your newsletter?
You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of one of our newsletters.
You can also contact us at support@adrianalifestyle.com for assistance.
Contact Adriana Lifestyle
☎️ Hotline & Customer Support: +880 1844-692600
✉️ Email: support@adrianalifestyle.com
◷ Business Hours: 10:00 AM – 7:00 PM (Saturday – Thursday)
📍 Display Center:
Flat-B (Lift-1), House 766/A, Road 11, Avenue 6,
Mirpur DOHS, Dhaka, Bangladesh – 1216